Refund and Cancellation Policy
How cancellations and refunds work for our services.
This policy applies to services purchased from Soft4u Solutions Private Limited. It is published in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable. Because most of our services are custom and work begins soon after confirmation, refunds depend on how much work has been done.
1. Website, app and software projects
- Cancellation before work starts: if you cancel within 3 working days of paying the advance and before we share any design or plan, we refund the advance minus payment-gateway charges, if any.
- Cancellation after work starts: you pay for work completed up to the cancellation date, based on the milestones in your proposal. Any amount paid beyond completed work is refunded.
- After delivery or launch: no refunds, but we will fix defects in the agreed scope free of charge during the support period.
2. Digital marketing and SEO retainers
- Monthly services can be cancelled with 15 days' written notice before the next billing cycle.
- Fees for the current month are non-refundable once work for that month has started.
- Advertising budgets already spent on Google, Meta or other platforms cannot be refunded. Unspent ad budget held by us is refunded within 15 working days of cancellation.
3. Software subscriptions (for example, Vidyarise)
- Annual subscriptions can be cancelled within 7 days of purchase for a full refund if the account has not been used to enter live data.
- After 7 days or after live use, subscriptions are non-refundable, but you can export your data at any time.
4. Third-party products
Domains, hosting, SSL certificates, email licences, paid plugins and app-store fees purchased on your behalf are governed by the vendor's policies and are generally non-refundable once activated.
5. How to request a refund
Email info@soft4u.in with your invoice number and reason. We acknowledge requests within 2 working days. Approved refunds are processed within 7 to 15 working days to the original payment method or by bank transfer.
6. Disputes
If you are not satisfied with our decision, you may write to our Grievance Officer at info@soft4u.in. You also retain your rights under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline (1915) or the appropriate Consumer Commission.
Last updated: 29 Oct 2026